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TERMS AND CONDITIONS OF EXCHANGE, REFUND AND CANCELLATION OF TRAIN TICKETS

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Conditions of exchange and cancellation for TGV, INTERCITÉS

Prem's fares and other promotions :

Tickets are non-exchangeable and non-refundable.
 

Loisirs fares :

Your tickets are exchangeable and refundable without charge until the day before departure.
If changed on the day of departure, a €12 charge per person per journey is made.
After departure your tickets are non-exchangeable and non-refundable.

 

Carte Jeune, Carte Senior, Carte Week-end, Carte Enfant+, Carte Familles nombreuses, Congés annuels and famille militaire fares :


Your tickets are exchangeable and refundable without charge until the day before departure.
If changed on the day of departure, a €3 charge per person per journey is made.
Tickets are non-exchangeable and non-refundable after departure.
 

Pro and Fréquence season card fares :


Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey.
Your tickets can be cancelled without charge up to 2 hours after departure.

 

Disabled and escort, carte militaire fares :


Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey.
Your tickets may be cancelled without charge up to 2 hours after departure.

Conditions of exchange and cancellation for TGV Lyria (travel between Switzerland and France)

Non-Flex fare:


Tickets are non-exchangeable and non-refundable.

 


Semi-Flex fare:


Tickets are exchangeable and refundable until departure subject to a fee of 20€.


Tickets are non-exchangeable and non-refundable after departure.

 


Youth and Senior fares:


Tickets are exchangeable and refundable until departure subject to a fee of 20€.


Tickets are non-exchangeable and non-refundable after departure.

 


Lyria Flex fare:


Tickets unlimited exchangeable until the time of departure.


Tickets are 100% refundable before departure and 50% refundable up to 2 months after departure.

Conditions of exchange and cancellation for Renfe-SNCF (travel between Spain and France)

Flexi fare:
Ticket exchangeable and refundable without charge until 2 days before departure. After subject to a deduction of up to 10%.

 

Essential fare:
Ticket exchangeable and refundable without charge until 2 days before departure. After subject to a deduction of up to 10%.
 

Terms and conditions of exchange and cancellation for Thalys (travel between France, Belgium, Germany and the Netherlands)

NO FLEX fare :


Tickets are non-exchangeable and non-refundable.
 

Jeune and Senior fares :


Tickets can be exchanged once and are refundable without charge prior to departure, and up to one hour after, in the station of departure of your Thalys service.
 


Thalys Family fare and Thalys Kid fare:


Tickets are exchangeable and refundable free of charge before departure, and up to one hour after, in the station of departure of your Thalys service.
After this, ticket refunds will be subject to a charge of 50% of the ticket value.
 

Thalys SEMI FLEX fare :


Tickets can be exchanged once up to the day before travel.
A refund, less 50% of the ticket value, may be obtained before departure
and up to one hour after departure in the station of departure of your Thalys service.
 

Thalys FLEX fare :


Your tickets are exchangeable and refundable without charge prior to departure,
and up to one hour after, in the station of departure of your Thalys service.
After this, 50% of the ticket value will be deducted from your refund.
 

Thalys LYS fare :


Your tickets are exchangeable once and refundable without charge prior to departure,
and up to one hour after, in the station of departure of your Thalys service.Your tickets are non-refundable.

Conditions of exchange and cancellation for TER

Découverte Senior, Enfant+, Jeune, Sejour, Carte Jeune, Carte Senior, Carte Week-end, Carte Enfant+, Carte Familles nombreuses, Congés annuels and famille militaire fares :


Tickets with booking :


Your tickets are exchangeable or refundable without charge until departure of the train.
Tickets are non-exchangeable and non-refundable after departure.

Open tickets without journey date (not for sale on the site):

These tickets are exchangeable and refundable, subject to a charge of 10% of the ticket value.

From 2 September, open tickets (valid on the TER and INTERCITES on which booking is not compulsory) can be used for seven days from the journey start date.

If you bought a ticket before 2 September, it remains valid for 61 days.
 

Standard and Fréquence season ticket fares :
 

Tickets with booking :


Your tickets are exchangeable and refundable without charge prior to departure and up to one hour after departure at your station of departure in France.
After departure, tickets are exchangeable and refundable within 60 days, subject to a 50% charge.

Open tickets without journey date (not for sale on the site):

These tickets are exchangeable and refundable, subject to a charge of 10% of the ticket value.

Conditions of exchange and cancellation for iDTGV

iDTGV tickets are non-refundable. They can be exchanged but a charge of €12 will apply.

Conditions of exchange and cancellation for OUIGO

Need to change or cancel your OUIGO order?

OUIGO tickets are non-refundable.

You can however exchange your ticket up to 4 hours before the departure of your train.

If you change your ticket online a charge of €10 per traveller will apply. If you change it by phone you will pay €20 per traveller.

To change your ticket, visit the OUIGO website (in French and English only)


 

Conditions of exchange and cancellation for Eurostar (travel between France, Belgium and the UK)

Non-flexi fare :


Your tickets are non-exchangeable and non-refundable.
 

Flexi fare :


Your tickets are exchangeable and refundable without charge up to 60 days after the date of travel.
 

Semi-flexi fare :


Before departure your tickets are exchangeable subject to a charge of €33 per person per journey.
After departure, tickets are refundable less 15% and non-exchangeable.

Conditions of exchange and cancellation for TGV France-Italy

Flexi fare :
 

Prior to departure, your tickets are exchangeable or refundable without charge until the day of departure.
Tickets are non-exchangeable and non-refundable after departure


Standard fare :
 

Prior to departure your tickets are non-exchangeable and refundable subject to a 10 to 30% charge.
Tickets are non-exchangeable and non-refundable after departure


Eco fare :
 

Prior to departure your tickets are non-exchangeable and refundable subject to a 50 to 70% charge.
Tickets are non-exchangeable and non-refundable after departure
 

Mini fare :
 

Your tickets are non-exchangeable and non-refundable
 

Ragazzo fare :
 

Prior to departure your tickets are exchangeable and refundable subject to a 30% maximum charge.
Tickets are non-exchangeable and non-refundable after departure.

Conditions of exchange and cancellation for Italo

STANDARD FARE: Maximum flexibility
This fare can be exchanged and refunded subject to a charge of 20% of the ticket price. You can exchange your ticket up to 3 minutes before the departure of your train.

ECONOMY FARE: Flexible, with benefits
This fare can be exchanged subject to a charge of 10% of the ticket price.
You can exchange your ticket up to 3 minutes before the departure of your train.
This type of ticket is not refundable.

LOW COST FARE: The best price
This fare is non-exchangeable and non-refundable.

ITALO PROMO FARE: Promotional Fares
This fare is non-exchangeable and non-refundable.

Terms of exchange and refund for DB in collaboration with SNCF


Prem's fares and other promotions:


Your tickets are non-exchangeable and non-refundable.


Loisir fares:


Up to the departure of your train: Your tickets can be exchanged (for a charge of 50% of your ticket value, up to a maximum of 15 euros) and refunded (less 50% of the ticket value, no maximum value applies).
Up to one hour after the departure of your train: Your tickets are exchangeable (for a charge of 50% of your ticket value, up to a maximum of 15 euros).


Jeune, Senior, Week-end, Enfant+, Familles nombreuses, Congés annuels, famille militaire fares:


Your tickets are exchangeable or refundable free of charge until the day before departure.
If changed on the day of departure, a €3 charge per person per journey will be made.
Tickets are non-exchangeable and non-refundable after departure.


Pro fares and Fréquence season ticket:


Your tickets can be exchanged free of charge up to 30 minutes after the departure of your train (and up to 2 hours if exchanged at your same departure station in France for another ticket for the same journey).
Your tickets can be cancelled free of charge up to 2 hours after departure.


Disabled and accompanying person fares, carte militaire:


Your tickets can be exchanged free of charge up to 30 minutes after the departure of your train (and up to 2 hours if exchanged at your same departure station in France for another ticket for the same journey).
Your tickets can be cancelled free of charge up to 2 hours after departure.

 

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