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TERMS AND CONDITIONS OF EXCHANGE, REFUND AND CANCELLATION OF TRAIN TICKETS

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Conditions of exchange and cancellation for TGV, INTERCITÉS

Prem's fares and other promotions :

Tickets are non-exchangeable and non-refundable.
 

Loisirs fares :

Your tickets are exchangeable and refundable without charge until the day before departure.
If changed on the day of departure, a €12 charge per person per journey is made.
After departure your tickets are non-exchangeable and non-refundable.

 

Carte Jeune, Carte Senior, Carte Week-end, Carte Enfant+, Carte Enfant Famille, Carte Familles nombreuses, Congés annuels and famille militaire fares :


Your tickets are exchangeable and refundable without charge until the day before departure.
If changed on the day of departure, a €3 charge per person per journey is made.
Tickets are non-exchangeable and non-refundable after departure.
 

Pro and Fréquence season card fares :


Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey.
Your tickets can be cancelled without charge up to 2 hours after departure.

 

Disabled and escort, carte militaire fares :


Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey.
Your tickets may be cancelled without charge up to 2 hours after departure.

Conditions of exchange and cancellation for iDTGV

iDTGV tickets are non-refundable. They can be exchanged but a charge of €12 will apply.

Conditions of exchange and cancellation for TER

Découverte Senior, Enfant+, Jeune, Sejour, Carte Jeune, Carte Senior, Carte Week-end, Carte Enfant+, Carte Enfant Famille, Carte Familles nombreuses, Congés annuels and famille militaire fares :


Tickets with booking :


Your tickets are exchangeable or refundable without charge until departure of the train.
Tickets are non-exchangeable and non-refundable after departure.
Open tickets without journey date (not for sale on the site):
These tickets are exchangeable and refundable, subject to a charge of 10% of the ticket value.
 

Standard and Fréquence season ticket fares :
 

Tickets with booking :


Your tickets are exchangeable and refundable without charge prior to departure and up to one hour after departure at your station of departure in France.
After departure, tickets are exchangeable and refundable within 60 days, subject to a 50% charge.

Open tickets without journey date (not for sale on the site):

These tickets are exchangeable and refundable, subject to a charge of 10% of the ticket value.

Conditions of exchange and cancellation for Elipsos (travel between Spain and France and between Spain, Italy and Switzerland)

Jeune and Senior découverte fares :


Before departure your tickets are non-exchangeable but you can obtain a refund less 10% of the ticket value.
After departure, we will refund the value of your tickets minus 50%.
 

Découverte à 4 fare :


Before departure, your tickets are non-exchangeable but a refund is available subject to a charge of 20% of the ticket value.
After departure, we will refund the value of your tickets minus 50%.
 

Loisir Adulte and Enfant fares :


Before departure, your tickets are exchangeable less 10% of the ticket value and refundable less 50%.
After departure, tickets are non-exchangeable and non-refundable.
 

Mini à deux fare :


Before departure your tickets are non-exchangeable. A refund is available less 50% of the ticket value.
After departure, your tickets and non-exchangeable and non-refundable.

Terms and conditions of exchange and cancellation for Thalys (travel between France, Belgium, Germany and the Netherlands)

NO FLEX fare :


Tickets are non-exchangeable and non-refundable.
 

Jeune and Senior fares :


Tickets can be exchanged once and are refundable without charge prior to departure, and up to one hour after, in the station of departure of your Thalys service.
 

Thalys Kid and Kid and co fares :


Tickets are exchangeable and refundable free of charge before departure, and up to one hour after, in the station of departure of your Thalys service.
After this, ticket refunds will be subject to a charge of 50% of the ticket value.
 

Thalys SEMI FLEX fare :


Tickets can be exchanged once up to the day before travel.
A refund, less 50% of the ticket value, may be obtained before departure
and up to one hour after departure in the station of departure of your Thalys service.
 

Thalys FLEX fare :


Your tickets are exchangeable and refundable without charge prior to departure,
and up to one hour after, in the station of departure of your Thalys service.
After this, 50% of the ticket value will be deducted from your refund.
 

Thalys LYS fare :


Your tickets are exchangeable once and refundable without charge prior to departure,
and up to one hour after, in the station of departure of your Thalys service.Your tickets are non-refundable.

Conditions of exchange and cancellation for TGV Lyria (travel between Switzerland and France)

Non-Flex fare:


Tickets are non-exchangeable and non-refundable.

 


Semi-Flex fare:


Tickets are exchangeable and refundable until departure subject to a fee of 10€.


Tickets are non-exchangeable and non-refundable after departure.

 


Youth and Senior fares:


Tickets are exchangeable and refundable until departure subject to a fee of 10€.


Tickets are non-exchangeable and non-refundable after departure.

 


Lyria Flex fare:


Tickets unlimited exchangeable until the time of departure.


Tickets are 100% refundable before departure and 50% refundable up to 2 months after departure.

Conditions of exchange and cancellation for Eurostar (travel between France, Belgium and the UK)

Non-flexi fare :


Your tickets are non-exchangeable and non-refundable.
 

Flexi fare :


Your tickets are exchangeable and refundable without charge up to 60 days after the date of travel.
 

Semi-flexi fare :


Before departure your tickets are exchangeable subject to a charge of €33 per person per journey.
After departure, tickets are refundable less 15% and non-exchangeable.

Conditions of exchange and cancellation for TGV France-Italy

Flexi fare :
 

Prior to departure, your tickets are exchangeable or refundable without charge until the day of departure.
Tickets are non-exchangeable and non-refundable after departure


Standard fare :
 

Prior to departure your tickets are non-exchangeable and refundable subject to a 10 to 30% charge.
Tickets are non-exchangeable and non-refundable after departure


Eco fare :
 

Prior to departure your tickets are non-exchangeable and refundable subject to a 50 to 70% charge.
Tickets are non-exchangeable and non-refundable after departure
 

Mini fare :
 

Your tickets are non-exchangeable and non-refundable
 

Ragazzo fare :
 

Prior to departure your tickets are exchangeable and refundable subject to a 30% maximum charge.
Tickets are non-exchangeable and non-refundable after departure.

Conditions of exchange and cancellation for OUIGO

Need to change or cancel your OUIGO order?

OUIGO tickets are non-refundable.

You can however exchange your ticket up to 4 hours before the departure of your train.

If you change your ticket online a charge of €10 per traveller will apply. If you change it by phone you will pay €20 per traveller.

To change your ticket, visit the OUIGO website (in French and English only)


 

Conditions of exchange and cancellation for Italo

To exchange or cancel your reservation, please contact +33 9 70 60 99 94 (cost of an international call to France, excluding any additional costs on your operator) Monday to Friday between 9am and 6pm.

 

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