How can I receive a receipt (invoice) for my order?
This page contains all the information you need if for some reason an official proof of your travel document is required. Please note that VAT cannot be deducted for travel services (by rail, air or road).
Travelling with a SNCF ticket (TGV, Intercité, TER) :
E-ticket or electronic ticket?
Your proof of travel will be available 48 hours after the arrival of your train. If you are making a return journey, your invoice will be available 48 hours after the arrival of your return train.
You can obtain your proof of travel by clicking on the “My orders” link at our homepage.
Enter your booking reference (6 capital letters) and the name you used when placing the order, then click “Print a travel receipt”.
NB: This proof of travel is available for up to two months after your journey. Your e-ticket can not be exchanged or cancelled.
The proof of travel document is a PDF. To view it, you will need to download Adobe Acrobat Reader.
Your customer account allows you to access receipts for your e-ticket purchases for up to 1 year after your date of travel. You must be logged in to your customer account when you place your order to ensure such access.
You will also be able to access the receipts for any exchanged tickets.
Travelling with a standard ticket?
These are the tickets delivered to your home or collected from a station or SNCF boutique (including ticket machines). Card tickets and print-at-home tickets both count as proof of purchase documents.
- Travelling with an iDTGV ticket?
The reservation confirmation email or print-at-home ticket can both be used as an invoice.
- Travelling with a Thalys ticket?
Conventional tickets and the purchase confirmation for electronic tickets can both be used for administrative purposes. No further documents will be issued.
- Travelling with a Eurostar ticket?
No VAT is charged on Eurostar journeys.
For this reason, Eurostar does not issue invoices. However, you can ask to receive a receipt for the cost of your journey with your tickets by emailing Eurostar.
- Travelling with a Ouigo ticket?
VAT cannot be reclaimed for people transport services. For this reason, Ouigo does not issue invoices. Your ticket is sufficient for you to claim your expenses.
- Travelling with a Forfait/Fréquence pass?
Your print-at-home ticket or the confirmation email for your order both serve as proof of purchase.